Frequently Asked Questions
Everything you need to know about our premium angling gear and apparel.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for fishing gear and apparel?
We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags are attached to apparel and reels have not been spooled with line.
Do Okuma products come with a warranty?
Yes, most Okuma rods and reels are covered by a limited warranty against defects in workmanship and materials. Warranty duration varies by product series, typically ranging from one year to a limited lifetime.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within one hour of placement if you need to make changes or cancel your order.